Frequently Asked Questions
Everything you need to know about shopping with Koch & Co.
What are your standard shipping times and costs?
We offer nationwide shipping with delivery typically taking 3-7 business days depending on your location. Shipping costs are calculated at checkout based on the weight and dimensions of your order.
Do you offer bulk or wholesale pricing for events?
Yes, Koch & Co specializes in bulk supplies for florists, event planners, and businesses. Volume discounts are automatically applied to eligible products when you meet the minimum quantity requirements.
What is your return policy for home decor items?
We accept returns within 14 days of delivery, provided the items are in their original packaging and unused condition. Please note that certain seasonal or clearance items may be final sale.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Zip Pay for your convenience.
Are your artificial flowers and plants UV resistant?
Many of our artificial plants are designed for indoor use; however, we do carry a specific range of UV-treated greenery suitable for outdoor environments. Please check the product description for specific 'UV Resistant' labels.